Tickets, Changes & Cancellations
Check-In & Airport Times
Baggage
Travel Documents & ID
Pets & Service Animals
Children & Unaccompanied Minors
Traveling to St. Thomas
Special Assistance
Tickets, Changes & Cancellations
Fares, changes, cancellations, credits and no-shows.
● Non-refundable fares
- Changes: $20.00 per direction, per passenger, plus any fare difference.
- Cancel 48 hours or more before the flight: 20% cancellation fee.
- Cancel within 48 hours, including the day of travel: 50% cancellation fee.
- No-show: 100% of the payment for that segment is forfeited, with no credit given.
- Name change: $20.00 per passenger.
● Refundable fares
- Changes: 20% per direction, per passenger, plus any fare difference.
- Cancel up to 1 hour before departure: refundable, minus a 20% service fee per passenger, per direction.
- Less than 1 hour before departure, or no-show: 100% of the payment for that segment is forfeited.
- Name change: free up to 1 hour before departure.
CreditsValid for 12 monthsNon-refundable and non-transferable. Use them toward future travel.
24-hour cancellationFull refund within 24 hours of bookingWhen travel is booked 7 or more days before departure.
How to change or cancelOnline, by phone or at the counterCall 787-741-8331. Emails and voicemails are not accepted.
Check-In & Airport Times
When to arrive, check-in and gate closing times.
Vieques · Culebra · Ceiba · Isla Grande45 minutesCheck in at least 45 minutes before the scheduled departure time.
Flight closes15 minutesThe flight closes 15 minutes before departure.
St. Thomas (STT)45 minutesCheck-in and baggage acceptance close 45 minutes before departure.
Not showing at the counter before the check-in time results in the No-Show policy being applied. VAL is not responsible for expenses resulting from missed departures or connecting flights.
Baggage
Allowance, size, weight and excess baggage.
Free allowance25 lbsIncluded in all fares. It includes carry-on and personal items.
Excess baggage$2.00 / lbFor each pound over the 25 lbs allowance.
Maximum dimensions22″ × 15″ × 9″Wheels and handles included.
Number of piecesUp to 50 lbsNo limit on pieces if the total weight does not exceed 50 lbs.
- If your excess baggage cannot be accommodated, it will travel on a subsequent flight.
- VAL does not transfer baggage to other airlines. Claim your luggage and recheck it with your connecting carrier.
- Traveling with fishing, golf or scuba equipment, or a firearm? Special rules apply.
Travel Documents & ID
Accepted IDs and travel document requirements.
Passengers 18 & overValid ID requiredPresent it at the airport station in order to travel.
Children under 18No ID requiredWhen traveling with a companion within the United States.
Traveling to St. Thomas (STT)Passport, passport card or Real IDAlso accepted for minors traveling with an adult: birth certificate. IDs must not be expired.
Commonly used IDs: driver’s license with Real ID, U.S. passport or passport card, permanent resident card, U.S. military ID, DHS trusted traveler cards and foreign government-issued passports. The complete list of valid IDs is in the Ticket Policy.
Pets & Service Animals
Requirements, reservations and fees.
Reservation48 hoursReserve at least 48 hours before the flight through our call center.
Pet fee$30.00Per pet, each way.
Hard kennel required26″ × 18″ × 17″Maximum kennel size. VAL provides kennels for $15.00.
Pet + kennel weight30 lbs Islander · 15 lbs CherokeeMaximum combined weight, by aircraft type.
● Pets
- Accepted: domesticated cats, dogs, rabbits and household birds, accompanied by the passenger.
- Only one pet or service animal is permitted per aircraft. Up to two animals from the same household are allowed if space permits.
- Reserve by phone at 787-741-8331 or 1-888-901-9247.
● Service animals
- Trained service dogs accompany passengers with a disability at no additional charge. Reservations are recommended.
- The U.S. DOT Service Animal Air Travel Form is required. For travel booked 48 hours or more ahead, send it in advance to contact@valairlines.com.
- Emotional support animals travel as pets, under the pet policy.
Children & Unaccompanied Minors
Travel requirements for young passengers.
Infants under 2Free on an adult’s lapOne infant per adult passenger. From age 2, a full fare applies and a seat is guaranteed.
Under 12Must travel with an adult (18+)Children under 12 cannot travel alone under any circumstances.
Ages 12 to 17Unaccompanied Minor serviceRequired when traveling without an adult, parent or legal guardian.
UMNR fee$25Per flight, per passenger, in addition to the airfare. Reserve 48 hours in advance.
- The UMNR Form is completed at booking, with valid photo IDs of the responsible adults at departure and arrival.
- The adults delivering and receiving the minor must both be 18 or older and present valid photo ID.
- Unaccompanied minors are not allowed on the last flight of the day, and cannot travel with pets.
Traveling to St. Thomas
Check-in, documents and travel requirements for STT.
Check-in locationFly The Whale counterInside the main ticketing lobby of Cyril E. King Airport (STT).
Check-in & baggage deadline45 minutesCheck-in and baggage acceptance close 45 minutes before departure.
Travel documentsPassport, passport card or Real IDBirth certificate accepted for minors traveling with an adult. No expired IDs. Documents are verified and APIS clearance is completed before check-in closes.
Connecting flightsSelf-connections are not guaranteedBetween separate reservations. Allow enough time between flights.
Passengers who arrive after the cutoff time may be denied boarding, and the ticket will be subject to change fees or forfeiture under the no-show policy.
Special Assistance
Accessibility and passenger assistance.
Tell us in advance48 hoursRequest special services through our Call Center at least 48 hours before your flight.
WheelchairsAvailable at the gateFor arrival and departure. Request it when making your reservation and at check-in.
Your own wheelchairTravels on the same flightYour personal wheelchair travels as cargo on your flight.
- VAL complies with the U.S. Department of Transportation rule on nondiscrimination on the basis of disability in air travel (14 CFR Part 382).
- Due to aircraft size, VAL cannot transport passengers who must travel on a stretcher, or infants who must travel in incubators or Infant Transport Systems.
- Trained service dogs travel at no additional charge. See Pets & Service Animals.
- Call Center: 1-888-901-9247 or 787-741-8331.