At Vieques Air Link, we guarantee that we do not overbook. When you book with us, your seat is secure for the specified date and time according to our travel policies. Below are the terms and conditions related to this seat guarantee:
Ticket policy for regular flights
Fare Terms and Conditions:
Non-refundable
- Non Refundable Service: Our service is 100% non-refundable. However, we offer credits according to the terms outlined in this ticket policy.
- Itinerary Changes: Changes are subject to availability and incur a fee of $20.00 per direction, per passenger, plus any applicable fare difference.
- Canceling 48 hours or more before the flight incurs a 20% cancellation fee.
- Canceling within 48 hours of the flight, including the day of travel, incurs a 50% cancellation fee.
- No-Show Policy: Failure to cancel a reservation before check-in and not showing up for your flight will result in forfeiture of 100% of payment for the “no-show” segment (no credit given).
- Cancellation and Changes Processing: All changes and cancellations can be managed online, or by speaking directly with a VAL reservation agent over the phone at 787-741-8331 or in person at our airport counter. Emails or voicemails are not accepted.
- Credits: In the event of a change or cancellation, any remaining amount is non-refundable and non-transferable but can be used towards future travels within the next 12 months. Unused credits will expire after 12 months.
- Name Change: Changing the name on an existing reservation prior to the flight incurs an additional cost of $20.00 per passenger.
- Flight Delays and Cancellations: Vieques Air Link (VAL) is not responsible for flight delays or cancellations due to conditions beyond our control, such as weather or government regulations.
- Infants: Infants under two years of age travel free on an adult’s lap. For children over two years, a full fare applies and a seat is guaranteed. Only one infant is allowed per adult passenger.
- Stops: All flights may have one or two stops before final destination. We will make every effort to inform you at check-in and will notify you before boarding.
- Per Britten-Norman Islander aircraft manufacturer specification, the combined weight capacity per seat cannot exceed 370 LB.
- PA32 Cherokee aircraft manufacturer specification: the weight capacity per seat cannot exceed 370 pounds.
Refundable Fares
- Refunds: Refunds are provided according to the terms outlined in this ticket policy.
- Itinerary Changes: Changes to the itinerary are subject to availability and a change fee of 20% per direction, per passenger, plus any fare difference if applicable.
- Up to 1 Hour Before Departure: The fare is refundable, minus a 20% service fee per passenger per direction.
- Less than 1 Hour Before Departure/No-Show: Failure to cancel at least 1 hour prior to departure or not showing up will result in forfeiture of 100% of the payment for the “no-show” segment.
- Cancellation and Changes Processing: All changes and cancellations can be managed online, or by speaking directly with a VAL reservation agent over the phone at 787-741-8331 or in person at our airport counter. Emails or voicemails are not accepted.
- Name Change: Allowed up to 1 hour prior to scheduled departure at no charge.
- Flight Delays and Cancellations: Vieques Air Link (VAL) is not responsible for flight delays or cancellations due to conditions beyond our control, such as weather or government regulations.
- Infants: Infants under two years of age travel free on an adult’s lap. For children over two years, a full fare applies and a seat is guaranteed. Only one infant is allowed per adult passenger.
- Stops: All flights may have one or two stops before final destination. We will make every effort to inform you at check-in and will notify you before boarding.
- Per Britten-Norman Islander aircraft manufacturer specification, the combined weight capacity per seat cannot exceed 440 pounds.
- PA32 Cherokee aircraft manufacturer specification: the weight capacity per seat cannot exceed 370 pounds.
24 Hours Refund Cancellation Policy
You may cancel your reservation within 24 hours from the time of original booking for a full refund to the original form of payment. Travel must be booked seven (7) days or more prior to your scheduled departure date. Bookings that have been changed are not eligible for a refund to the original form of payment and are subject to a cancellation fee, regardless of being within 24 hours of the original booking.
This “24 hours cancellation Policy” does not apply to cancel a portion of a roundtrip itinerary.
These cancellations and refunds when applicable will be accepted via email contact@valairline.com or by calling our Call Center at (888) 901 9247 during operational hours.
For further information please visit “24- hour reservation requirement’ – Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (14 CFR 259.5(b)(4), 76 Fed. Reg. 23110, 23166, Apr. 25, 2011) https://www.transportation.gov/sites/dot.gov/files/docs/Notice_24hour_hold_final20130530.pdf
Check-in & Times Requirements
- Check-in: At least 45 minutes prior to the scheduled departure time.
- Gate Closed: The flight will close 15 minutes before departure at Vieques, Culebra, Ceiba, and Isla Grande airports. Not showing at the counter prior to this check-in time requirement will result in the No-Show policy being applied.
- Responsibility: VAL is not responsible for expenses resulting from missed departures or connecting flights.
- Behavior: VAL reserves the right to cancel your seat if your behavior represents a threat to other passengers, employees, and/or the safety of the flight.
Check-In Policy - ST. Thomas
- Passengers traveling with Vieques Air Link (VAL) from Cyril E. King Airport (STT) must complete their check-in and baggage drop-off at the Fly The Whale counter, located inside the main ticketing lobby of the airport.
- Vieques Air Link does not guarantee self-connections between separate reservations. International departures require document verification and APIS clearance prior to check-in closure. Passengers arriving on separate tickets who do not meet the cutoff time will be considered no-show.
- Check-in and baggage acceptance close 45 minutes prior to the scheduled departure time. Passengers who arrive after this time may be denied boarding, and the ticket value will be subject to applicable change fees or forfeiture under the no-show policy.
- It is the passenger’s responsibility to allow sufficient time for airport security, check-in, and baggage processing before the flight’s scheduled departure.
Passengers traveling with pets:
- Reservation Requirements: An advanced reservation is required for passengers traveling with pets or service animals, as only one pet or service animal is permitted per aircraft. Reservations for pets must be made at least 48 hours prior to the flight through our call center at 787-741-8331 or 1-888-901-9247.
- Pet Charges: A fee of $30.00 will be charged for each pet, each way.
- Kennel: A hard kennel is required. VAL provides kennels for an additional charge of $15.00. Kennel dimensions must not exceed 26″ x 18″ x 17″.
- Accepted Pets: VAL accepts domesticated cats, dogs, rabbits, and household birds for transport as pets, if they are accompanied by the passenger.
- For BNI-Islander aircraft, the total combined weight of the pet and kennel must not exceed 30 lbs.
- For PA32-Cherokee aircraft, the total combined weight of the pet and kennel must not exceed 15 lbs.
- Up to two animals from the same household are allowed on the same aircraft if space permits.
- Due to space and weight limitations, there may be occasions when the passenger and their pets cannot be accommodated on the flight, and alternate arrangements will need to be made.
- Multiple pets from different households are not permitted on the same flight due to concerns about interaction between animals.
- Carriage of Pets: Vieques Air Link reserves the right to refuse the transport of pets at any time, including situations where the safety or comfort of passengers or pets is in question.
No Show Policy
Failure to check in on time at Vieques Air Link (VAL) counter is considered a No Show and you lose 100% of ticket payment.
When a customer fails to honor the first segment of a round trip confirmed reservation without contacting VAL in advance, VAL may cancel, without notification, the returning flight.
If you are a No show and you are traveling round trip, we highly recommend you personally contact our Call Center 1 888 901 9247 and reconfirm your returning flight.
ID Requirements for Check In
Passengers 18 & over must present a valid ID at the airport stations in order to travel. VAL does not require children under 18 to provide ID when traveling with a companion within the United States.
Unaccompanied Minor (UMNR)
Children 2 to 12 years old must travel accompanied by an adult (18+).
Passengers 12 to 17 years old may travel under our Unaccompanied Minor (UMNR) Service.
A mandatory service fee of $25 per flight, per passenger applies, in addition to the airfare.
The UMNR service is required when the child travels without an adult (18+) or without a parent/legal guardian (18+).
Reservations must be made at least 48 hours in advance.
During the booking process, the UMNR Form must be completed, and valid photo IDs of the responsible adults (departure/arrival) must be provided.
The person delivering the minor (To Be Brought By – TBBB) and the person receiving the minor (To Be Met By – TBMB) must both be 18+ years old and present valid photo ID.
The TBMB adult must be at the arrival airport and check in with VAL staff before the flight departs.
The TBBB adult must remain at the departure airport until the flight arrives and the UMNR has been received at destination.
UMNRs are not allowed on the last flight of the day and cannot travel with pets unless accompanied by an adult (18+).
Children under 12 years old cannot travel alone under any circumstances.
UMNRs are not accepted on flights to/from Luis Muñoz Marín International Airport (SJU).
Valid IDs
- Driver’s licenses with Real ID
- U.S. passport
- U.S. passport card
- DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)
- U.S. military ID (active duty or retired military and their dependents, and DoD civilians)
- Permanent resident card
- Border crossing card
- DHS-designated enhanced driver’s license
- Airline or airport-issued ID (if issued under a TSA-approved security plan)
- Federally recognized, tribal-issued photo ID
- HSPD-12 PIV card
- Foreign government-issued passport
- Canadian provincial driver’s license or Indian and Northern Affairs Canada card
- Transportation worker identification credential
- Immigration and Naturalization Service Employment Authorization Card (I-766)
Valid IDs for travel to St. Thomas (STT)
To travel to or from St. Thomas, all passengers must present one of the following:
- Passport
- Passport card
- Driver’s license with Real ID
- Birth certificate (minors traveling with an adult)
IDs must not be expired.