TICKET POLICY

  •  
  • Ticket policy for regular flights
  • At Vieques Air Link, we guarantee that we do not overbook. When you book with us, your seat is secure for the specified date and time according to our travel policies.  Below are the terms and conditions related to this seat guarantee:
  •  
  • Fare Terms and Conditions: 
  • Non-refundable
  •   Non Refundable Service: Our service is 100% non-refundable. However, we offer credits according to the terms outlined in this ticket policy. 
  •   Itineray Charnges: Changes are subject to availability and incur a fee of $20.00 per direction, per passenger, plus any applicable fare difference.
  •  Cancellations:  
    • Canceling 48 hours or more before the flight incurs a 20% cancellation fee.
    • Canceling within 48 hours of the flight, including the day of travel, incurs a 50% cancellation fee. 
  •  No-Show Policy: Failure to cancel a reservation before of check-in and not showing up for your flight will result in forfeiture of 100% of payment for the “no-show” segment (no credit given).
  •  Cancellation and Changes Processing: All changes and cancellations can be manage online , or speaking directly with a VAL reservation agent over the phone at 787-741-8331 or in person at our airport counter agent.  Emails or voicemails are not accepted. 
  •  Credits: In the event of a change or cancellation, any remaining amount is non-refundable and non transferable but can be use towards fusture tralvels within the next 12 months. Unused credits will expire after 12 months.  
  •  Name Change: Changing the name on an exisiting reservation prior to the flight incurs an additional cost of $20.00 per passenger. 
  •   Flight Delays and Cancellations: Vieques Air Link (VAL) is not responsible for flight delays or cancellations due to conditions beyond our control, such as weather or government regulations.
  •  Infants:  Infant under two years of age travel free on an adult's lap .  For children over two years, a full fare applies and a seat is guarantee. Only one infant is allowed per adult passenger.
  •   Stops: All flights may have one or two stops before final destination. We will make every  effort to inform you at check in and will notify you before boarding. 
  •  Per British Norman Islander aircraft manufacturer specification the combined weight capacity per seat cannot exceed 370LB pounds. 
  •  PA32- Cherokee  aircraft manufacturer specification the weight capacity per seat cannot exceed 370 pounds. 

 

 

  • Refundable Fares
  •   Refunds: Refunds are provided according to the terms outlined in this ticket policy.
  •   Itineray Changes: Changes to the itinerary are subject to availability and a change fee of 20% per direction, per passenger, plus any fare difference if applicable.

 Cancellation Policy:  

  • Up to 1 Hour Before Departure: The fare is refundable, minus a 20% service fee per passenger per direction.
  • Less than 1 Hour Before Departure/No-Show: Failure to cancel at least 1 hour prior to departure or not showing up will result in forfeiture of 100% of the payment for the “no-show” segment.
    •  Cancellation and Changes Processing: All changes and cancellations can be manage online, or speaking directly with a VAL reservation agent over the phone at 787-741-8331 or in person at our airport counter agent.  Emails or voicemails are not accepted.
    •  Name Change: Allowed up to 1 hour prior to scheduled departure at no charge. 
    •  Flight Delays and Cancellations: Vieques Air Link (VAL) is not responsible for flight delays or cancellations due to conditions beyond our control, such as weather or government regulations.
    •   Infants:  Infant under two years of age travel free on an adult's lap .  For children over two years, a full fare applies and a seat is guarantee. Only one infant is allowed per adult passenger.
    •   Stops: All flights may have one or two stops before final destination. We will make every  effort to inform you at check in and will notify you before boarding. 
    •  Per British Norman Islander aircraft manufacturer specification the combined weight capacity per seat cannot exceed 440 pounds. 
    •  PA32- Cherokee  aircraft manufacturer specification the weight capacity per seat cannot exceed 370 pounds. 
  •  
  • Ticket policy for regular flights
  • At Vieques Air Link, we guarantee that we do not overbook. When you book with us, your seat is secure for the specified date and time according to our travel policies.  Below are the terms and conditions related to this seat guarantee:
  •  
  • Fare Terms and Conditions: 
  • Non-refundable
  •   Non Refundable Service: Our service is 100% non-refundable. However, we offer credits according to the terms outlined in this ticket policy. 
  •   Itineray Charnges: Changes are subject to availability and incur a fee of $20.00 per direction, per passenger, plus any applicable fare difference.
  •  Cancellations:  
    • Canceling 48 hours or more before the flight incurs a 20% cancellation fee.
    • Canceling within 48 hours of the flight, including the day of travel, incurs a 50% cancellation fee. 
  •  No-Show Policy: Failure to cancel a reservation before of check-in and not showing up for your flight will result in forfeiture of 100% of payment for the “no-show” segment (no credit given).
  •  Cancellation and Changes Processing: All changes and cancellations can be manage online , or speaking directly with a VAL reservation agent over the phone at 787-741-8331 or in person at our airport counter agent.  Emails or voicemails are not accepted. 
  •  Credits: In the event of a change or cancellation, any remaining amount is non-refundable and non transferable but can be use towards fusture tralvels within the next 12 months. Unused credits will expire after 12 months.  
  •  Name Change: Changing the name on an exisiting reservation prior to the flight incurs an additional cost of $20.00 per passenger. 
  •   Flight Delays and Cancellations: Vieques Air Link (VAL) is not responsible for flight delays or cancellations due to conditions beyond our control, such as weather or government regulations.
  •  Infants:  Infant under two years of age travel free on an adult's lap .  For children over two years, a full fare applies and a seat is guarantee. Only one infant is allowed per adult passenger.
  •   Stops: All flights may have one or two stops before final destination. We will make every  effort to inform you at check in and will notify you before boarding. 
  •  Per British Norman Islander aircraft manufacturer specification the combined weight capacity per seat cannot exceed 370LB pounds. 
  •  PA32- Cherokee  aircraft manufacturer specification the weight capacity per seat cannot exceed 370 pounds. 

 

 

  • Refundable Fares
  •   Refunds: Refunds are provided according to the terms outlined in this ticket policy.
  •   Itineray Changes: Changes to the itinerary are subject to availability and a change fee of 20% per direction, per passenger, plus any fare difference if applicable.

 Cancellation Policy:  

  • Up to 1 Hour Before Departure: The fare is refundable, minus a 20% service fee per passenger per direction.
  • Less than 1 Hour Before Departure/No-Show: Failure to cancel at least 1 hour prior to departure or not showing up will result in forfeiture of 100% of the payment for the “no-show” segment.
    •  Cancellation and Changes Processing: All changes and cancellations can be manage online, or speaking directly with a VAL reservation agent over the phone at 787-741-8331 or in person at our airport counter agent.  Emails or voicemails are not accepted.
    •  Name Change: Allowed up to 1 hour prior to scheduled departure at no charge. 
    •  Flight Delays and Cancellations: Vieques Air Link (VAL) is not responsible for flight delays or cancellations due to conditions beyond our control, such as weather or government regulations.
    •   Infants:  Infant under two years of age travel free on an adult's lap .  For children over two years, a full fare applies and a seat is guarantee. Only one infant is allowed per adult passenger.
    •   Stops: All flights may have one or two stops before final destination. We will make every  effort to inform you at check in and will notify you before boarding. 
    •  Per British Norman Islander aircraft manufacturer specification the combined weight capacity per seat cannot exceed 440 pounds. 
    •  PA32- Cherokee  aircraft manufacturer specification the weight capacity per seat cannot exceed 370 pounds. 
  •               Check-in & Times Requirements

      • Check in: at least 45 minutes prior to the scheduled departure time.
      • Gate Closed: Flight will close 15 minutes before departure at Vieques, Culebra, Ceiba and Isla Grande Airports, not showing at the counter prior to this check-in time requirement, the NO SHOW policy will be applied. 
      • Responsibility:  VAL is not responsible for expenses resulting from missed departures or connections flights.
      • Behavior:  VAL reserves the right to cancel your seat, if your behavior represents a threat to other passengers, employee and/or the safety of the flight.

    • Passengers traveling with pets:

      • • Reservation Requirements: An advanced reservation is required for passengers traveling with pets or service animals, as only one pet or service animal is permitted per aircraft.  Reservations for pets must be made at least 48 hours prior to the flight through our call center at 787-741-8331 or 1-888-901-9247.

        Pet Charges:  A fee of $30.00 will be charged for each pet, each way.

        Kennel:  A hard Kennel is required.  VAL provides kennels for an additional charge of $15.00.  Kennel dimensions must not exceed 26” x 18” x 17”.

        Accepted Pets: VAL accepts domesticated cats, dogs, rabbits, and household birds for transport as pets, if they are accompanied by the passenger.

        Weight Restrictions:

                    • For BNI-Islander aircraft, the total combined weight of the pet and kennel must not exceed 30 lbs.

                    • For PA32-Cherokee aircraft, the total combined weight of the pet and kennel must not exceed 15 lbs.

        Multiple Pets:

                     •Up to two animals from the same household are allowed on the same aircraft if space permits.

                     •Due to space and weight limitations, there may be occasions when the passenger and their pets cannot be accommodated on the flight, and                 alternate arrangements will need to be made.

                      •Multiple pets from different households are not permitted on the same flight due to concerns about interaction between animals.

        Carriage of Pets: Vieques Air Link reserves the right to refuse the transport of pets at any time, including situations where the safety or comfort of passengers or pets is in question.


      • No Show Policy

        • Failure to check in on time at Vieques Air Link (VAL) counter is consider a No Show and you lose 100% of ticket payment.

          When a customer fails to honor the first segment of a round trip confirmed reservation without contacting VAL in advance, VAL may cancel, without notification, the returning flight.

          If you are a No show and you are traveling round trip, we highly recommended you personally contact our Call Center 1 888 901 9247 and reconfirm your returning flight. 


      • ID Requirements for Check In 

        • Passengers 18 & over must present a valid ID at the airport stations in order to travel. VAL does not require children under 18 to provide ID when traveling with a companion within the United States.

    • Valids ID's

      • Driver's licenses or other state photo identity cards issued by Department of Motor Vehicles (or equivalent)

        U.S. passport

        U.S. passport card

        DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)

        U.S. military ID (active duty or retired military and their dependents, and DoD civilians)

        Permanent resident card

        Border crossing card

        DHS-designated enhanced driver's license

        Airline or airport-issued ID (if issued under a TSA-approved security plan)

        Federally recognized, tribal-issued photo ID

        HSPD-12 PIV card

        Foreign government-issued passport

        Canadian provincial driver's license or Indian and Northern Affairs Canada card

        Transportation worker identification credential

        Immigration and Naturalization Service Employment Authorization Card (I-766)


    • All passengers regardless of age, traveling outside U.S. must present:

      • U.S. passport

        U.S. passport card

        Federally recognized, tribal-issued photo ID with Foreign government-issued passport