TICKET POLICY
TICKET POLICY
Cancellation Policy:
Cancellation Policy:
•Behavior: VAL reserves the right to cancel your seat, if your behavior represents a threat to other passengers, employee and/or the safety of the flight.
Passengers traveling with pets:
• Reservation Requirements: An advanced reservation is required for passengers traveling with pets or service animals, as only one pet or service animal is permitted per aircraft. Reservations for pets must be made at least 48 hours prior to the flight through our call center at 787-741-8331 or 1-888-901-9247.
•Pet Charges: A fee of $30.00 will be charged for each pet, each way.
•Kennel: A hard Kennel is required. VAL provides kennels for an additional charge of $15.00. Kennel dimensions must not exceed 26” x 18” x 17”.
•Accepted Pets: VAL accepts domesticated cats, dogs, rabbits, and household birds for transport as pets, if they are accompanied by the passenger.
•Weight Restrictions:
• For BNI-Islander aircraft, the total combined weight of the pet and kennel must not exceed 30 lbs.
• For PA32-Cherokee aircraft, the total combined weight of the pet and kennel must not exceed 15 lbs.
• Multiple Pets:
•Up to two animals from the same household are allowed on the same aircraft if space permits.
•Due to space and weight limitations, there may be occasions when the passenger and their pets cannot be accommodated on the flight, and alternate arrangements will need to be made.
•Multiple pets from different households are not permitted on the same flight due to concerns about interaction between animals.
• Carriage of Pets: Vieques Air Link reserves the right to refuse the transport of pets at any time, including situations where the safety or comfort of passengers or pets is in question.
No Show Policy
Failure to check in on time at Vieques Air Link (VAL) counter is consider a No Show and you lose 100% of ticket payment.
When a customer fails to honor the first segment of a round trip confirmed reservation without contacting VAL in advance, VAL may cancel, without notification, the returning flight.
If you are a No show and you are traveling round trip, we highly recommended you personally contact our Call Center 1 888 901 9247 and reconfirm your returning flight.
ID Requirements for Check In
Valids ID's
Driver's licenses or other state photo identity cards issued by Department of Motor Vehicles (or equivalent)
U.S. passport
U.S. passport card
DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)
U.S. military ID (active duty or retired military and their dependents, and DoD civilians)
Permanent resident card
Border crossing card
DHS-designated enhanced driver's license
Airline or airport-issued ID (if issued under a TSA-approved security plan)
Federally recognized, tribal-issued photo ID
HSPD-12 PIV card
Foreign government-issued passport
Canadian provincial driver's license or Indian and Northern Affairs Canada card
Transportation worker identification credential
Immigration and Naturalization Service Employment Authorization Card (I-766)
All passengers regardless of age, traveling outside U.S. must present:
U.S. passport
U.S. passport card
Federally recognized, tribal-issued photo ID with Foreign government-issued passport