animal may accompany a customer with a disability in the aircraft cabin,
provided the animal can be accommodated without obstructing an aisle or
other area used for emergency evacuations.
If a service animal is disruptive or too large to
fit under the seat or at the passenger's feet without encroaching on another
passenger's space or protruding into the aisle, it will need to travel in a
kennel (provided by the passenger) in the cargo hold.
Verbal assurance that the animal is providing a service to assist with a
disability will suffice should an inquiry be made.
Emotional Support or Psychiatric Service
Emotional support and psychiatric service animals provide emotional support
to an individual with a mental health-related disability. In accordance with
the Department of Transportation, we require appropriate documentation 48
hours before departure to permit emotional support and psychiatric service
animals to travel in the passenger cabin.
To make arrangements for the
transportation of an emotional support or psychiatric service animal, please
call Reservations at 787 741 8331 at least 48 hours before your flight, or
VAL information counter.
We require current documentation (no later than one (1) year from the date
of the passenger's scheduled initial flight). The documentation must meet
the following criteria:
On letterhead of a licensed mental health professional including a medical
doctor specifically treating the passenger's mental or emotional disability
(e.g., psychiatrist, psychologist, licensed clinical social worker) stating
that passenger has a mental health related disability recognized in the
Diagnostic and Statistical Manual of Mental Disorders-Fourth Edition (DSM
the passenger needs the emotional support or psychiatric service animal as
an accommodation for air travel and/or for activity at the passenger's
the individual providing the assessment is a licensed mental health
professional and the passenger is under his or her professional care
the date and type of the mental health professional’s
license and the state or other jurisdiction in which it was issued
Plan to check in one hour before the check-in time for the general public
for document verification.
All of the above specific criteria must be provided to accept your emotional
support or psychiatric service animal for travel in the passenger cabin. If all requirements are not met, the animal will travel as a pet in
the cabin or cargo if space available. Reasonable rearrangements for a later
flight could be consider or customer can arrange a charter flight.